Terms of Service

1. The service

TrueFrontline provides an AI phone receptionist that answers calls, qualifies callers, books appointments, and notifies your team. We may update, improve, or change features over time. If a change materially reduces functionality you rely on, we will provide notice.

2. Your account

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account. You must have authority to bind your business to these terms.

3. Acceptable use

• Do not use the service to make illegal, deceptive, or harassing calls.
• Do not record calls without the consent required by the laws that apply to you.
• Do not send marketing or telemarketing messages in violation of the TCPA or similar laws.
• Do not attempt to reverse engineer, resell, or abuse the service in ways that harm other customers.

You are responsible for the scripts, rules, and configurations you apply to your line, and for the conduct of your team when they use the service.

4. Compliance

You are responsible for complying with the laws that govern your calls, including call recording consent, telemarketing rules, and industry regulations. See our TCPA policy for how we help you stay compliant.

5. Fees and billing

Plans are billed monthly in advance. Unless a plan states otherwise, plans are month-to-month and you may cancel at any time. Fees already paid are non-refundable except where required by law. We may change pricing with advance notice.

6. Free trials

Trials are offered for the period stated at sign-up. If you do not cancel before the trial ends, the plan converts to a paid subscription at the then-current rate.

7. Intellectual property

We own the service, including its software, models, and documentation. You own your business data, your call recordings and transcripts, and the content you provide. You grant us a limited license to process that content solely to provide the service.

8. Availability and support

We work hard to keep the service available and to answer support requests quickly. We do not guarantee uninterrupted service, and scheduled maintenance may occasionally affect availability.

9. Disclaimer

The service is provided "as is." To the maximum extent permitted by law, we disclaim all warranties not expressly stated here, including implied warranties of merchantability and fitness for a particular purpose. The AI assists with calls; it does not provide legal, medical, or technical advice.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising from the service will not exceed the fees you paid in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.

11. Termination

You may cancel at any time from your dashboard. We may suspend or terminate your account if you violate these terms or use the service in a way that harms others. On termination, your right to use the service ends and we handle your data as described in our privacy policy.

12. Governing law

These terms are governed by the laws of the jurisdiction in which TrueFrontline is organized, without regard to its conflict-of-laws rules.

13. Changes

We may update these terms from time to time. If we make a material change, we will notify account holders and update the date at the top of this page. Continued use after a change means you accept the updated terms.

Questions

These summaries are provided for clarity and do not replace your right to contact us directly. Email [email protected] or use our contact page with any questions about this policy.